A warm welcome

Adapter

• available for a deposit of CHF 20 at the reception
• please bring it back to reception when you check-out

Additional Duvets

• available on request for CHF 10

Additional Pillows

• available free of charge on request

Airing/Ventilator/Air Conditioning

• you have a ventilator in your room during summer
• open the window and the door to ventilate properly in the evening
• ventilators are most effective when placed near an open window in the evenings distributing the cooler incoming air
• delete the lights to prevent mosquitoes from entering
• keep the window open at night, as the air is cooler and fresh
• air conditioners are not standard in Switzerland, neither in our apartments nor in the mid-range hotels

Arrival

• from 2 pm
• check-in until 10 pm available
• if you arrive after 10 pm please let us know in advance
• earlier check-in times available on request
• free luggage storage

Assembly Point in Case of Emergencies

• on the lawn in the urban park, on the right hand side of the hotel entrance

Bar

• we recommend Max, das weisse Schaf and Filou & Bengel right around the corner

Bedding

• is changed once a week, on request more often

Bicycle Rental Service

• Nextbike is an automatic bicycle rental system, with which you can rent a bike by the hour
• bicycles are located right in front of the hotel
• price per hour CHF 2, per day CHF 20
• registration and rental around the clock on the internet www.nextbike.ch or via telephone +41 41 50 80 800

Breakfast „Swiss“ style

• every day from 7.00 am to 10 am
• included in the price

Children’s Offer

• nice playground in the urban park around the corner

Departure

• until 11 am
• hand back key at reception
• late check-out until 12 pm depending on availability and on request
• late check-out until 6 pm: CHF 50 per room

Drinks Service

• in our lounge
• coffee, tea, hot water and drinking water free of charge
• in our large fridge you can help yourself to non-alcoholic drinks, regional beers, wines and prosecco for a small fee
• a price list and cash box are on the table next to it
• Please pay in Swiss Francs

Emergencies during the day

• keep calm and inform reception right away
• you will get help quickly and safely
• phone number Hotel Central Lucerne, reception: +41 41 210 50 60

Emergencies during the night (8 pm – 06:45 am)

• For your safety, the hotel is monitored and controlled by security staff at night
• in case of medical emergencies, threats or excessive noise in the hotel, you can use the emergency phone at the reception or you call with your own mobile phone
• Emergency phone on the reception: Press the red button and you will be connected to the operation center of the security company
• Emergency phone number: +41 58 678 30 80

Entrance door

• The door is closed for security reasons during the night
• you get a key at check-in
• the lock is on the right hand side of the door
• the door closes automatically

Excursions

• we are happy to advise you with tips about Lucerne and the Lake Lucerne Region during breakfast or on our reception

Facilities for Children

• free cot for children up to two years
• please request when booking
• high chair available in our breakfast room

Fire

• all rooms are fitted with a fire alarm
• in case of fire stay calm and follow the instructions of our staff and the fire brigade
• leave the hotel on the marked evacuation routes (do not use lifts!) to the assembly point
• stay in your room if hallways/evacuation routes cannot be used
• close the doors and windows and make yourself noticeable at the window

Food

• not allowed in our rooms
• our lounge is available around the clock
• plates and cutlery are free of charge

Guest Card

• you receive the visitor card when you check-in. For further information please check www.luzern.com/visitorcard or ask our staff at the reception.

Gym

• closed to the apartments there are a few gyms
• Evo, Aktiv Fitness, Fitness Park National, Update Fitness
• please see the websites of the gyms

Hairdryer

• in the wardrobe in your room

Heating

• regulated centrally from October to April
• a radiator can be regulated in every room individually
• 1 minimal, 6 maximal temperature

Hygiene products

• available at the reception

Intolerances / Allergies

• please let us know before or upon your arrival if you have any intolerance and we will prepare a special breakfast for you (lactose-, gluten-free)

Ironing Service

• free flat iron and ironing board
• on request at reception

Laundry Bag

• available at reception on request

Laundry Service

• no hotel laundry service
• Jet Wasch is open every day - except Sundays - and is a ten minute walk away from the hotel
• you can bring your laundry there yourself or bring it to reception
• if you bring it before 2 pm you will get your laundry back until 6 pm on the same day
• delivery service: CHF 15
• Jet Wasch, Bruchstrasse 28, 6003 Lucerne, Tel. +41 41 240 01 51
• Self Service Laundry, daily open from 6 am to 10 pm, Hirschengraben 31, Lucerne
• https://www.laundryluzern.ch/

Lift

• free use day and night

Luggage Service

• not available

Luggage storage

• free of charge on the arrival and departure day
• Luggage locker on the S floor (located to the right of the elevator)

Make up

• Our reception is happy to book an appointment.

Telefon (Make up bar)
+ 41 41 202 14 14

Money Exchange

• in the train station on first floor

• every day from 7 am to 9 pm

Parking Spaces

• parking ticket available at reception for CHF 18 for 24 hours
• with this ticket, parking is allowed on all public, white marked parking spaces in Lucerne (also available around the hotel)
• alternative parking spaces:
  • “Bahnhofparking” below train station with direct access to the train station only two minutes away
  • “Parking Kantonalbank” at Hirschmattstrasse only three minutes away
  • costs are way higher than with the above mentioned parking ticket
• bicycles and motorbikes can be parked in our courtyard free of charge (locked at night)

Payment

• cash
• Visa
• MasterCard
• American Express

Pets

• not allowed

Phone

• There are no phones in our rooms
• available at the reception for a deposit of CHF 250

Quiet Periods

• please be quiet and considerate after 10 pm

Radio

• available channels appear on the left side with button OK (7)
• at the bottom you can switch from TV to radio

Reception Times

• every day from 7 am to 10 pm

Restaurant

• we don’t have a hotel restaurant
• you can bring food and eat it in our lounge

Room Cleaning

• every day until 3 pm at the latest
• no cleaning required: put up the “Do not Disturb” sign at your door until 12 pm

Room Service

• no room service available

Safe

• please find the instruction in the wardrobe in your room
• please keep your valuables in the safe

Sewing service

• sewing available at the reception free of charge

Shoeshine service

• available at the reception free of charge

Smoking

• we are a non smoking hotel
• smoking is allowed outside of the hotel

Sustainability programme

• We are part of the sustainability programme Swisstainable and classified at level I. The sustainability programme Swisstainable unites businesses and organizations along the entire Swiss tourism sector. With our participation, we commit ourselves to continuous sustainable business development, we pursue measures in the field of sustainability and thus make a concrete contribution to sustainable tourism in Switzerland. More about Swisstainable: MySwitzerland.com/en/Swisstainable.

Towel change

• hand towel, bath towel and terry towel will be changed daily on demand
• they will be changed, if they are deposited in the shower/bathtub (please only if it’s necessary)

TV

• please choose the requested language under « menu » and « settings »
• available channels appear on the left side with button OK (7)
• please find the instruction of the remote control at the end of the file

Umbrella

• available at the reception free of charge

Wake up service

• possible on the tv

• In EPG menu, press the OK button to enter the Event Options menu.
• Select Channel In EPG menu, using this option, you can switch to the selected channel.
• Set Timer / Delete Timer
• After you have selected a programme in the EPG menu, press the OK button.
• Select the Set Timer on Event option and press the OK button. You can set a timer for future programmes.
• To cancel an already set timer, highlight that programme and General TV Operation press the OK button. Then select “Delete Timer” option. The timer will be cancelled.

WiFi

• free WiFi in the hotel
• settings: «Monzoon»
• please insert your international mobile number (login via SMS)
• code will be sent by SMS message
• in case that you can not receive a SMS message please choose login via voucher and fill in the login. You find the login in the guest map in your room

Breakfast (area S)

We indulge our guests with a delicious breakfast in the morning - just like at home.

Additionally we offer various drinks in our lounge.


Meal Times

• breakfast: 7.00 am to 10 am
• lounge: around the clock

Breakfast

You can start your morning in our hotel with at our rich breakfast buffet in our bright breakfast room in the area “S” of the building.

We focus on freshness, quality and regional products. Therefore we serve only the best of our neighbourhood and from local farmers.

Look forward to the following poducts:

• fresh bread
• pastries
• Swiss Alp cheese
• ham
• Salsiz
• Bircher muesli
• Jams
• honey
• egg specialities
• fruit of the season

Meat, eggs and cheese are Swiss.

Also help yourself at our coffee machine and enjoy delicious coffee specialities. Additionally, we offer aromatic teas.

Our Tip: Why not have breakfast on our sunny balcony in summer.
The breakfast buffet is included in the price of your room.

Lounge (area S)

Coffee, tea and water are free of charge at any time.

Moreover, in our large fridge you will find regional beers, wines, non-alcoholic drinks and prosecco. You can help yourself for a little fee. Please pay the price in Swiss Francs respectively to our cash point “BeautyQueen”. Thank you!

You can also take your meals to our lounge. We will provide you with fabric napkins and cutlery.


Opening Times Lounge

• around the clock

It’s against the law to sell wine, beer and apple cider to people under 16. Our staff can ask for your ID. Thank you for your understanding!

With the free Visitor Card Lucerne you will enjoy numerous benefits and safe a lot of money! The card gives you free use of buses and trains within zone 10 of the city Network as well as a range of discounts for cableways, museums and excursions.

Also you will find free WIFi at selected spots in Lucerne: simply connect to “Free WiFi – LUZERN.COM”.

For details and a list of the discounts available please visit :

www.luzern.com

If you need support please contact our reception staff.

We wish you a pleasant stay.